At Eagle Store, we take pride in delivering digital products such as game accounts and gift codes. Due to the nature of these products, please read our refund policy carefully before purchasing:
1. Digital Codes (Gift Cards, Game Codes, etc.) • Non-refundable: All digital codes are final sale and cannot be refunded once delivered. • Invalid Codes: If a code does not work or is invalid, you must contact us within 24 hours of receiving it. Please provide a screenshot of the error for verification. • Replacement: Upon verification, we will issue a replacement code. Any claim submitted after 24 hours from delivery may not be eligible for replacement. • Region-Locked Codes: Some codes are restricted to specific regions (e.g., CN, US, EU). It is the buyer’s responsibility to check the product description before purchase. Refunds are not allowed for codes purchased for the wrong region.
2. Game Accounts • Non-refundable: Game accounts are digital goods and cannot be refunded once delivered. • Login Issues: If you experience login problems, report them within 24 hours with your order details and any screenshots of the issue. • Account Verification: We will verify the issue and provide a solution, such as updating login details or issuing a replacement account if applicable. • Delayed Claims: Claims submitted after 24 hours from delivery may be declined.
3. Wrong Purchase / Customer Mistakes • Responsibility: Buyers must carefully check all product details, including platform, balance, and region restrictions. • No Refunds: Orders placed by mistake or for the wrong region/platform cannot be refunded or exchanged.
4. Fraud & Abuse • Chargebacks & Fraud: Any orders flagged for fraudulent activity, chargebacks, or abuse of our policies will be denied for refund. • Store Rights: We reserve the right to refuse service or replacement in cases of suspected abuse or repeated violations of our terms.
5. Contact & Support • Immediate Contact: For any problems, always contact us via email or support form Or WhatsApp within 24 hours. • Required Info: Include your order number, product purchased, and screenshots of the issue.
⚠️ Important: By placing an order, you acknowledge and agree to this refund and replacement policy.
